Get in Touch
Got a question about the games, a technical hitch, or just want to say g'day? We're a small Auckland studio and we read every message. Expect a reply within 24 hours on weekdays.
🏚️ Studio Office
73 Cr Albert Thomas, 69003 Lyon, France
9429000130929
Quick Support FAQ
My Gold Nuggets disappeared — what happened?
Gold Nuggets are stored in your browser's memory. If you cleared your browser data or switched devices, the balance resets. Just refresh the page and you'll get a fresh starting stash — no account required.
Is this social casino really free? No hidden payments?
Completely free. No subscriptions, no in-app purchases, no payment screen — ever. Choice Pokies runs on virtual Gold Nuggets that have no real-money value.
The game widget isn't loading — how do I fix it?
Try a hard refresh (Ctrl+Shift+R on desktop, or clear the cache in your browser settings). Make sure JavaScript is enabled. If it's still not working, drop us an email with your browser and device model.
How do I self-exclude from Choice Pokies?
Email support@choicepokies.com with the subject line "Self-Exclusion Request". We'll disable access from your account promptly. For broader gambling support in New Zealand, see our Responsible Play page.